Cancelling a Day-Use Hotel Booking: Timing and Steps
Free cancellation is available at least three full hours before the experience starts, Riyadh time, with the paid amount after discount and including VAT refunded to the original payment method within 5–10 business days, subject to the specific booking terms.
Saudi day-use guide — Main guide
Start with the specific offer, not the hotel name alone
On FUNDIQI, cancellation and change rules must be read against the published offer itself. The details that matter are not taken from the hotel name only, but from the experience type, its duration, and whether it is a day room, suite, restaurant visit, pool session, spa, gym access, or a meeting space. Current catalog examples include https://fundiqi.com/experience/kivrona-riyadh-day_room for a day room, https://fundiqi.com/experience/zolvik-jeddah-suite for a suite, and https://fundiqi.com/experience/obrain-khobar-pool for a pool booking.
If your experience has a fixed start time, that is the deadline reference for cancellation. Do not use your expected arrival time, and do not assume opening hours from a photo or from the hotel brand in general. Prices, durations, and included items are offer-specific, so check the offer page and voucher before making any decision.
Use the correct free-cancellation deadline
The current policy is straightforward: free cancellation is available at least three full hours before the experience starts, Riyadh time. That means you count backward from the start time shown on the voucher, not from when you leave home or when you expect to reach the hotel. Once you are inside that three-hour window, or if you do not show up, a refund may no longer be available under the booking terms.
If your plans change early, do not wait until the last minute. The earlier you submit the request, the easier it is to stay within the deadline. This matters even more for short offers, such as 60-minute restaurant, buffet, gym, spa, or meeting options, where a small timing mistake can change the cancellation outcome.
Submit the request through the secure voucher channel
Request cancellation through the secure management link in the voucher, or through FUNDIQI’s published support channels. Keep the management link private, and do not share your password, card details, or voucher code. Save your booking reference and any confirmation message you receive after submitting the request.
If you want to change the date or time instead of cancelling, ask support first. A change is not confirmed just by sending the request; it remains subject to availability and hotel approval, and the same room, suite, or service slot may not be open again. If a change cannot be made, the original cancellation policy remains the reference.
Understand what is refunded and how it is returned
When an eligible request is accepted within the deadline, the amount paid after discount, including VAT, is refunded to the original payment method. It usually appears within 5–10 business days, depending on the bank or card issuer, and it is not redirected to a different method. This applies to eligible new bookings, while earlier bookings keep their saved terms.
If part of the booking was paid using gift-card credit, that portion returns to the eligible gift-card balance, and any part paid by another method is refunded to that same method. If a hotel cancels a confirmed experience or cannot provide it, the refund is handled according to the voucher and the booking policy shown for that offer.
Check entry rules before you choose an add-on
Choosing a room or suite does not automatically give free access to the pool, gym, spa, or jacuzzi, and an add-on is only valid if it appears in the selected offer. In the current catalog, pool, spa, and gym experiences are separate from food, day rooms, and suites, and that separation matters when you cancel because it defines exactly what you purchased.
For pool, gym, spa, and jacuzzi experiences, adult admission follows the published rule: women 17:00–21:00 Riyadh time, men at other times, provided the actual timing fits the selected offer. Do not assume mixed-adult access unless the offer itself says so.
Children, meals, pricing, and start time are offer-based
Children are counted among guests at booking time, so it is not correct to blanket-ban them or assume they are free. Always check capacity, age rules, and entry conditions on the selected page, because they may differ from one experience to another. Any meal or extra service is only available if it is actually listed and compatible with the chosen offer.
Some offers may start at a set time and may be priced per person or per booking depending on the experience type, but that is not a blanket rule for every hotel. Treat the start time, price, and duration as offer-level details, not as a fixed property-wide feature.
Keep the voucher and use support when needed
After confirmation, save or print the voucher and show the QR code on arrival if requested. Cancellation is managed from the booking details or voucher link, not from general assumptions about the hotel. If you need support, send the booking reference and a short description of the issue only.
If you want to review current live offers before cancelling or changing, these are direct catalog pages: https://fundiqi.com/experience/silvador-taif-restaurant for a 60-minute restaurant experience, https://fundiqi.com/experience/valerion-makkah-buffet for a buffet, and https://fundiqi.com/experience/tavrionix-dammam-spa for a spa experience. Using the exact offer page helps you apply the cancellation rule to the right product, not to the hotel in general.